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Privacy Policy

How Curtis Caster Insurance collects, uses, and protects the information you share with us.

Overview

This Privacy Policy explains how Curtis Caster Insurance ("we", "us", or "our") collects, uses, discloses, and safeguards information when you visit mail.ccasterinsurance.com, contact us, or engage our insurance advisory services. By using our website or providing your information, you agree to the practices described below.

Information we collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third parties where applicable.

Information you provide

  • Contact details — name, email address, phone number, mailing address.
  • Insurance details — coverage type of interest, current policy information you choose to share, and any context provided in messages.
  • Communication content — the contents of emails, forms, SMS messages, and other communications you send us.

Information collected automatically

  • Device and browser information (browser type, operating system, screen resolution).
  • Usage information (pages visited, links clicked, time on site, referring URL).
  • Approximate location derived from IP address.

How we use your information

We use the information we collect to:

  • Respond to inquiries and provide insurance quotes, recommendations, and advisory services;
  • Communicate about policies, renewals, claims, appointments, and service updates;
  • Send transactional SMS messages for support, service updates, and appointment reminders (only with your opt-in consent — see SMS section below);
  • Comply with legal obligations and applicable insurance regulations;
  • Detect and prevent fraud, abuse, and security incidents;
  • Improve our website, services, and customer experience.

SMS & mobile information

If you provide your mobile phone number and opt in, you may receive SMS messages from Curtis Caster Insurance for customer support, service updates, and appointment reminders. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message.

No-Sharing Clause No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full SMS terms — including opt-in, opt-out, help, cost, and frequency — see our Terms & Conditions.

How we share your information

We do not sell your personal information. We share information only in the limited circumstances described below:

  • Insurance carriers and underwriters — to obtain quotes, bind coverage, and service active policies on your behalf.
  • Service providers — vendors who help us operate the business (email delivery, customer support tooling, hosting, SMS delivery via RingCentral) under contractual confidentiality obligations.
  • Legal & regulatory — when required by law, court order, regulatory authority, or to protect rights, safety, or property.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to the protections of this Policy.

As stated above, mobile opt-in data and SMS consent are never shared with third parties or affiliates for any reason.

Data retention

We retain personal information only as long as necessary to provide our services, comply with legal and regulatory obligations (including insurance record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or de-identified.

Your privacy rights

Depending on where you live, you may have rights with respect to your personal information, including:

  • The right to access, correct, or delete information we hold about you;
  • The right to opt out of certain uses, including marketing communications and SMS messages;
  • The right to data portability, where applicable;
  • The right to non-discrimination for exercising your privacy rights.

Texas residents may have additional rights under the Texas Data Privacy and Security Act. To exercise any of these rights, contact us using the details in the Contact section.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, and disclosure. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Cookies & tracking technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze usage, and improve performance. You may set your browser to refuse cookies; some site features may not function properly if you do so.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above and, when changes are material, provide additional notice. Continued use of the website after changes take effect constitutes acceptance of the updated Policy.

Contact us

Questions about this Privacy Policy or our privacy practices? We're happy to help.